After sitting through an IT presentation about "new" technology that we have recently received with our latest Microsoft update, I have a few notes I'd like to share. When you work for IT and are trying to convince colleagues to use new technology:
- Don't start the meeting with technical difficulties. If IT can't get it to work, how do you expect us to use it?
- Don't sound like you are convincing yourself how easy it is. If it's easy, we'll figure it out. If not, no amount of pontificating will convince us to use it.
- Don't assume that your normal non-IT colleagues have the same snazzy equipment as you do. If it's not standard-issue, we don't have it.